Question 1

SCOPE

Accepted Answer

1.1 The company SO LUXE (hereinafter SO LUXE LA CONCIERGERIE) proposes to its Clients (hereinafter collectively referred to as "the Members" or individually "the Member") private concierge services under a contract called " Subscription ", according to 3 formulas chosen by the Members, the characteristics of which are defined in Article IV hereof. In this context, it connects its Members with the suppliers of products or service providers partners (hereinafter referred to as "Partners").
These General Conditions of Sale and Use, which define the rights and obligations of SO LUXE LA CONCIERGERIE and its Members apply to all of the Subscriptions, whatever the formula chosen, subject to their own characteristics.
1.2 In accordance with the regulations in force, these General Terms and Conditions of Sale and Use are systematically communicated to any Member upon his accession, or at any time upon request, or during any modification.

Question 2

CONDITIONS OF ACCESS TO SERVICES

Accepted Answer

2.1 The private concierge services provided by SO LUXE LA CONCIERGERIE are reserved for the Member and his / her spouse.
The Member must be at least 18 years old and have the legal capacity to contract to accept these Terms and Conditions of Sale and Use.
2.2 Any registration, request or order made, directly or indirectly, by any medium whatsoever (telephone, mail, internet, fax, SMS, instant messenger, etc.) to the concierge services operated by SO LUXE LA CONCIERGERIE involves unreserved acceptance of these General Terms and Conditions of Sale and Use, which prevail over all other conditions, except those which have been expressly accepted by SO LUXE LA CONCIERGERIE.
2.3 As part of its Subscription, the Member will be put in contact with Partners of which it will be his responsibility to consult the general conditions of sale and use and to accept them.
2.4 Each Member is responsible for his subscription which is strictly personal to him and must take all necessary measures so that no one other than himself or his spouse uses it on his behalf. The benefit of an order placed with SO LUXE LA CONCIERGERIE is reserved to the Member and can not be transferred to the benefit of a third party without a prior and express agreement of SO LUXE LA CONCIERGERIE, and if applicable, the Partner.

Question 3

TERMS OF MEMBERSHIPS

Accepted Answer

3.1 Subscription requests are subject to the prior acceptance of SO LUXE LA CONCIERGERIE. SO LUXE THE CONCIERGERIE reserves the right to refuse a subscription request for fair cause in the terms of Article L122-1 of the Consumer Code.
SO LUXE LA CONCIERGERIE undertakes to notify the Member of the acceptance of its Subscription within 48 business hours following its request.
3.2 Each Member undertakes to provide SO LUXE LA CONCIERGERIE, at the time of accession, with the exact information. Any missing information is likely to delay the validation of membership. SO LUXE CONCIERGERIE can not be held responsible for the consequences of any incomplete, erroneous or misleading information communicated by the Member.
Each Member must communicate to SO LUXE LA CONCIERGERIE, voluntarily and spontaneously and as soon as possible, any changes in his personal data.

Question 4

MEANS OF USING THE SERVICES

Accepted Answer

5.1 As soon as the Subscription becomes effective, the Member may transmit his requests by any means (telephone, e-mails, sms, fax, instant messenger, etc.).
The requests thus sent by the Member will be processed by SO LUXE LA CONCIERGERIE as an intermediary between the Member and the Partners. The services are provided by SO LUXE LA CONCIERGERIE in the name and on behalf of the Member with the Partners as part of a mandate entrusted by the Member to SO LUXE LA CONCIERGERIE. The mandate given to SO LUXE LA CONCIERGERIE is validated by the acceptance by the Member of these Terms and Conditions of Sale and Use, and applies to requests made to SO LUXE LA CONCIERGERIE by the Member and executed within the framework and as provided herein. All requests for services will be subject to an estimate submitted to the Member for approval. Expenses made to the various Partners are made in the name and on behalf of the Member. Expenses are subject, where applicable, to the disbursement system under the conditions of Article 267 II 2 ° of the French Tax Code.
 
5.2 The requests sent to SO LUXE LA CONCIERGERIE must respect the legal and ethical framework.
SO LUXE LA CONCIERGERIE reserves the right to refuse to respond to any request of an illegal nature or of a character contrary to the law, morality and probity.
Access to janitorial products and services may be restricted for certain individuals or in certain countries. SO LUXE LA CONCIERGERIE will not deal with any request in violation of the law in force in the country of execution.
 
5.3 Requests involving services or invoices in excess of € 100 will only be definitively taken into account after the Member's written or oral acceptance at the request of SO LUXE LA CONCIERGERIE. The Member therefore expressly agrees that the electronic documents (email, SMS, recordings, messaging, etc.) can serve as proof of his acceptance.
 
5.4 Orders placed with SO LUXE LA CONCIERGERIE are subject to availability from Partners.
 
In case of unavailability of a service, SO LUXE LA CONCIERGERIE undertakes to provide its best efforts to offer an equivalent service.
In the event of non-acceptance by the Member of the equivalent service proposal, SO LUXE LA CONCIERGERIE will cancel the request outright, without the Member being able to claim any compensation of any nature whatsoever for this reason.
 
5.5 SO LUXE LA CONCIERGE will communicate with the Partners on behalf of the Member. However, upon request, the Member has the opportunity to contact the Partner directly.
 
5.6 Thanks to its Subscription, the Member has access to a large number of advantages and benefits negotiated with the Partners selected by SO LUXE LA CONCIERGERIE. The Partners are however free to modify at any time their commercial conditions and SO LUXE LA CONCIERGERIE can not be held responsible for the changes made.

Question 5

PAYMENT

Accepted Answer

6.1 Products and services purchased from Partners will be billed directly to the Member by SO LUXE LA CONCIERGERIE.
The Member may request and authorize SO LUXE LA CONCIERGERIE to use its remote payment card to proceed to the direct payment of a Partner's product or service, or by the mean of a secure payment platform (certified standards International Banking).
In accordance with Article L.132-2 of the Monetary and Financial Code, the commitment to pay the given by means of a payment card is irrevocable. By providing the information relating to his credit card, the Member authorizes the Service Provider to debit his credit card the amount corresponding to the rate validated previously. For this purpose, the Member confirms that he holds the credit card to be debited and that the name on the credit card is actually his.
6.2 The validation by the Member of the proposal sent by SO LUXE LA CONCIERGERIE in response to his request implies acceptance of debit on the payment card of the Member of the amount of the order.
The Member must ensure that the details of his payment card are correct and that he has funds available in his bank account for the payment of services and / or products ordered. In the case where the debit of the price would be impossible, the sale would be immediately resolved by right and the order canceled.
6.3 Upon validation of the order, the Member agrees to pay the service upon receipt of the corresponding invoice. In case of late payment, SO LUXE LA CONCIERGERIE can not be held responsible for changes in availability and prices of products and / or services ordered.
6.4 In the event of late payment, penalties may be applied, either by SO LUXE LA CONCIERGERIE, or by the Partner concerned on the basis of its own general conditions of sale and use.
6.5 Certain types of requests may generate additional processing fees.
The Member now authorizes SO LUXE LA CONCIERGERIE to re-invoice these fees and to charge them to his payment card. The payment of the goods and services ordered from the Partners will be done according to the general conditions of sale and use of the latter. Any derogation from these conditions must be the subject of prior information to the Member.
6.6 In so far as SO LUXE LA CONCIERGERIE advances the fees in the name and on behalf of its Members, they undertake to reimburse them on first request.
6.7 In case of non-payment of the Subscription to agreed deadlines, SO LUXE LA CONCIERGERIE is entitled to send to the Member a letter of formal notice to pay within 8 days from the first presentation of the registered mail, with requested notice of receipt.
If, despite this formal notice, the Member does not pay the subscription, SO LUXE LA CONCIERGERIE may then terminate the latter without further formalities. This termination may not give right to any request for reimbursement or payment of any compensation to the benefit of the outgoing Member.
Subscription to the services SO LUXE LA CONCIERGERIE will be suspended from the 9th day following the formal notice, in the absence of payment from the Member. As a result, the Member will no longer have access to the services of SO LUXE LA CONCIERGERIE until full payment of its Subscription.
Subscription invoices not paid are due in full and SO LUXE CONCIERGERIE reserves the right to sue the Member by any legal means to obtain their payment with a penalty of compensation equal to 15% of the amounts due, in addition to legal interest and any legal costs.
6.8 In the event of non-use of the services linked to a Subscription, no reimbursement of this Subscription can be requested.

Question 6

OBLIGATIONS OF SO LUXE LA CONCIERGERIE

Accepted Answer

8.1 SO LUXE LA CONCIERGERIE undertakes to respond to requests made by the Member, whatever they are, in a minimum of time and to provide him with advice in connection therewith.
8.2 SO LUXE LA CONCIERGERIE acts as an intermediary and is responsible for representing the Member with the Partners.
8.3 By the very nature of its activity, SO LUXE LA CONCIERGERIE is bound by an obligation of means and not of results.

Question 7

LIABILITY

Accepted Answer

9.1 The Member acknowledges and accepts that SO LUXE LA CONCIERGERIE will act in accordance with the wishes expressed to it in the requests that they send.
SO LUXE LA CONCIERGERIE therefore accepts no liability in the event of an error that originates with the Member in any way. SO LUXE LA CONCIERGERIE takes the utmost care in choosing and selecting its Partners. However, it may not be held liable for a Partner’s actions. SO LUXE LA CONCIERGERIE is authorised to cancel or reject any orders from Members with which there is a dispute.
9.2 SO LUXE LA CONCIERGERIE accepts no liability for non-performance of its obligations in the event of force majeure (civil unrest; transportation, communication or postal service strike; flood; fire; computer crash; etc.), as defined by the Civil Code and the courts.
9.3 Given its role as an intermediary, SO LUXE LA CONCIERGERIE may not be held liable for the total or partial nonperformance of services ordered from Partners in the name and on behalf of the Member. In addition, SO LUXE LA CONCIERGERIE cannot, in accordance with legal provisions, guarantee the Member against any lack of compliance of the goods or any hidden defect, resulting from a flaw in designing or producing the goods supplied by a Partner and which render them unfit for the use for which they were intended. In the event of a claim of any nature, the Member shall contact the Partners in question directly.
9.4 In any event, the liability of SO LUXE LA CONCIERGERIE shall be limited to the total Subscription fees for the service at the time of the dispute.
9.5 In the event of failure to respect these General Terms and Conditions of Sale and Use, the Member may be held liable.

Question 8

CONFIDENTIALITY AND PERSONAL DATA PROTECTION

Accepted Answer

The data collected at the time of registration is kept with the Member’s authorisation and shall be processed in accordance with the provisions of this Article and applicable legislation in this area. SO LUXE LA CONCIERGERIE undertakes to respect scrupulously the trust that its Members grant to it and to guarantee a strict confidentiality of information and data to which it has access within the context of performing its duties.
In accordance with its ethics and morals, SO LUXE LA CONCIERGERIE protects any personal data that its Members may provide within the context of their Subscription.
Such personal data is reserved for strictly internal use (management of orders, deliveries or invoicing; monitoring of solvency; and any form of internal market research or personalised advertising). In accordance with the law and the law and the requirements of the French Data Protection Authority (CNIL), SO LUXE LA CONCIERGERIE keeps this information under the statutory conditions;
The information is only available to the staff of SO LUXE LA CONCIERGERIE and is only used in relation to the purposes for which the Members provided it.
In accordance with Article 27 of Law No. 78-17 of January 6, 1978, relating to information technology, data files and civil liberties, Members have a right to access, rectify, and oppose the processing of such data for a legitimate reason.
These rights may be exercised by Members, proving their identity, by one of the following means:
– by writing to the following address: 1106, Chemin de Saint-Clair, 34200 SETE;
– by telephone at 0180052691 (Monday to Saturday from 9 am to 7 pm and public holidays from 2 pm to 5 pm;
closed on Sunday);

Question 9

DEFAMATION

Accepted Answer

Pursuant to the law of 29 July 1881, SO LUXE LA CONCIERGERIE reserves the right to take legal action against any person who insults or defames it. Action may be brought in respect of any allegation or accusation that could harm the honour or standing of SO LUXE LA CONCIERGERIE, whether made directly or by means of reproduction.

Question 10

PROTECTION OF THE BRANDS AND RIGHTS OF SO LUXE LA CONCIERGERIE

Accepted Answer

15.1 The SO LUXE LA CONCIERGERIE brand and all trademarks, figurative or otherwise, and, more generally, all other trademarks, illustrations, images and logos used in relations with the Member, registered or otherwise, are and shall remain the exclusive property of SO LUXE LA CONCIERGERIE. Any reproduction, in whole or in part,modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior agreement of SO LUXE LA CONCIERGERIE, is strictly forbidden. The same is true for any combination or linking of any other trademark, symbol, logo or, more generally, distinctive mark intended to form a composite logo. The same is true for any intellectual property rights, design, model or patent owned by SO LUXE LA CONCIERGERIE.
15.2 The Member undertakes to make personal and not commercial use of the information included in the documents and on the website distributed by SO LUXE LA CONCIERGERIE.

Question 11

DISPUTES AND APPLICABLE LAW

Accepted Answer

16.1 The law applicable to contractual relations between SO LUXE LA CONCIERGERIE and its Members is exclusively French law.
16.2 In the event of a dispute, the Member and SO LUXE LA CONCIERGERIE shall endeavour in good faith to find an amicable solution. In the absence of an amicable resolution, any dispute about the validity, interpretation or enforcement of these General Terms and Conditions of Sale and Use shall be brought before the French courts, which are hereby expressly given exclusive competence

Question 12

ACCEPTANCE OF THE MEMBER

Accepted Answer

17.1 These Terms and Conditions of Sale and Use are expressly approved and accepted by the Member, who declares and recognises having a perfect knowledge of them, and gives up, thereby, the right to invoke any contradictory document, including their own terms and conditions of purchase, which are unenforceable against the Provider, even if it is aware of them.
17.2 Any abstention on the part of SO LUXE LA CONCIERGERIE to invoke a clause of these General Terms and Conditions of Sale and Use may not be regarded as an implicit waiver of said clause.
17.3 Should one of the provisions hereof become invalid, unenforceable, lapsed, illegal or inapplicable, that fact shall in no case call into question the validity of the other provisions.
17.4 SO LUXE LA CONCIERGERIE reserves the right to adapt or amend these General Terms and Conditions of Sale and Use at any time. In this case, it shall inform the Members with a notice period of 3 months.

Question 13

LEGAL INFORMATION

Accepted Answer

Under Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website http://www.so-luxe.com are hereby informed of the identities of the various contributors to its development and monitoring:
Owner: SO LUXE – Siret : N/A – 1106, Chemin de Saint-Clair 34200 SETE
Publisher: Emilie Lallement – contact@so-luxe.com,
The publisher is a real person or legal entity.
Host: WIX

Terms & Conditions